Blog Post

Email - Are you drowning in it?

Kathryn Evans • Mar 24, 2021

Start your journey to an empty inbox

Empty Inbox
The image above is my actual inbox. Yes I have an empty inbox, and ADHD and I freelance for 5 companies, as well as having work directly through my own company. How? Well, it wasn’t easy and I didn’t get there overnight!

Email Rules
Now that we live in an Information Age we can never escape emails, they appear on our phones, watches and impinge on our lives like never before. The French even have a law that allows them to disconnect!

If you are going to master time management, reduce your stress levels and become an organised and efficient person you must set strict rules for your email inbox(s). These rules should apply to ALL of your inboxes both professional and personal. You should always remember that if a task is truly urgent and needs doing NOW someone will make sure you know about it by either phoning you or walking across the office to tell you.  

  • Start by setting up different email folders for different kinds of emails (certain tasks, relating to certain clients, certain co-workers and managers. NEVER put an “unread” email into these folders
  • Check your emails at set times each day (Morning, after lunch and before leaving), allocate one of these sessions as your long session, where you will reply to complex emails. Work UP your inbox from the bottom to the top and deal with emails in the following way…..
  • Delete the fluff - if the title indicates that it’s not relevant to you “Missing Sellotape!”, save time by deleting it. Same for junk mail that you’ve managed to sign up for.
  • Unsubscribe - if you never actually read emails from a mailing list you’ve subscribed to, open an email from that list and click Unsubscribe.
  • JAM - Just A Minute, quickly reply to any emails that you can reply to in under a minute, then move the original email to the relevant folder in case you need to return to it in future.
  • Long reply/further information needed - if you need to write a long reply, or need further information before you reply to an email then leave it in your inbox until you have the information or are in your long email session, but mark it as read.
  • Don’t reply to every email. When the task is completed by your colleague and mailed back to you then sending an email saying “thank you” is not necessary, they did their job. Mention when you are talking to someone that you appreciate their effort, it means much more.
  • Categorise your emails. If you deal with an email but want to keep it for reference, move it to the correct folder once you’ve replied. This is a great way to keep company communications that you’ve read (or skimmed) for future reference WITHOUT filling your inbox. Always mark them as read before filing them though.
  • Long email session. Set one of your email sessions each day as the long one, when you deal with emails and respond to them, note any tasks arising from these emails on your planner.  
  • Use “out of office” facilities whenever you are on holiday or off work.
    • Be very specific that you will NOT be checking your emails when out of the office
    • Offer a colleagues email address for urgent matters
  • Turn off notifications. It may not be allowed, but if it is turn off those distracting notifications that pop up on your screen when you are busy working. They distract you very easily as we get a little hit of dopamine when we see one.
  • Use different email addresses. This is more for your personal emails, set up a second email address that you use whenever you sign up for anything, register for a website, get asked in a shop for your email address etc. All of the “junk” mail will go into that inbox. 

It can take a while to be very strict with your emails but the stricter you are the sooner you will have an empty inbox.

If you want to know more email me - I'm working on putting together a workshop about email management.  Kathryn@wiki-ed.com

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